Returns

We accept returns within 14 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
• When trying on footwear, please do not mark the soles or damage the shoe box
  
• Hosiery, lingerie and swimwear items cannot be returned due to hygiene reasons

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

When making a return, the shipping costs are at the customer’s expense. This excludes orders in which an incorrect item was received or was damaged, or faulty.

To make a return, you must inform us, preferably:

• By telephone, giving us your name, address and order reference;
• By email quoting your name, address and order reference;

Once your return has been received, it can take up to 6 calendar days to process. If your return has been accepted, your refund will be processed to the original method of payment used to place your order, excluding any delivery costs. Where applicable refunds can take up to 14 days to show in your account, depending on your payment provider.